Refund Policy

Last updated: July 2026

Every piece of GN Bedrooms furniture is built to order, to your room size and finish. Because of this, our refund policy works differently from a store selling ready-made stock. This page explains when a refund is and isn't possible.

Before Production Starts

Once you confirm an order and pay the advance, you have a short window to cancel for any reason before we begin cutting materials or starting production. If you cancel within this window, your advance is refunded in full, minus any payment gateway or transfer charges already incurred. Message us on WhatsApp as soon as possible if you need to cancel.

After Production Starts

Once production has begun, materials have been cut and work has started specifically for your order, the advance becomes non-refundable. This is because the materials and labor committed to your custom piece cannot be resold or reused for another order. We will always confirm with you before production starts, so you know exactly when this point is reached.

Order Changes

Changes to size, finish, or design requested after production has started may not be possible, or may involve additional cost and time, since the piece is already being built to the originally agreed specification.

Damaged or Defective Items

If your furniture arrives damaged, or you notice a manufacturing defect, contact us on WhatsApp within 48 hours of delivery with photos and a description of the issue. We will assess the issue and, where it is confirmed as a manufacturing or transit defect, repair, replace the affected part, or offer a partial refund, at our discretion. This does not cover natural variation in wood grain or finish tone between pieces, which is expected with handmade furniture.

What Isn't Covered

• Change of mind after production has started on a custom piece.
• Damage caused by misuse, water exposure, pests, or unauthorized repairs after delivery.
• Minor variations in wood grain, tone, or texture that are inherent to natural and engineered wood materials.
• Delays caused by factors outside our reasonable control (for example, supply shortages or logistics disruptions), though we will keep you informed and work to minimize any delay.

How Refunds Are Processed

Approved refunds are sent back through the same method you used to pay us (UPI, bank transfer, etc.) within a reasonable timeframe after we confirm the refund with you, typically 5-7 business days.

Questions About an Order

If anything about your order, payment, or delivery doesn't feel right, talk to us directly, most issues can be sorted out quickly when we know about them early. Reach us on WhatsApp or contact@gnbedrooms.com.

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